Book an appointment

Appointments are to be made via our online system Klinik. If you are unable to use online systems you can call us on 01844 344488 after 8:00am or visit us in person at reception after 8:30am whereby reception will complete the form on your behalf.

If you are given a telephone appointment, these are not usually timed. You will usually be advised whether your telephone call will be in the morning or afternoon, but it could be any time during opening hours.

Do you need to cancel an appointment? 

You can cancel your appointment easily by calling our phonelines and choosing option 0. This will take you to our automated check and cancel system. Every appointment that you don't cancel costs the NHS £120.

Home Visits

The doctors will visit patients at home if they are truly housebound or terminally ill. It is helpful to request this via Klinik or phone as early in the day as possible ideally before 10:30 am. Visits are usually done between morning and afternoon surgery. The doctor will always phone back first to gather more information to assess the urgency and that the problem cannot be resolved over the telephone or by referral to a more appropriate service.

Patients are reminded that the surgery is much better equipped to assess medical problems than the home environment and doctors can see many more patients in surgery in the time required for a home visit.

Please note this may be a different clinician or a visiting paramedic instead of your usual doctor.

Patient-led referrals to local pharmacies

Cross Keys Practice patients are now able to self-refer for same day appointment booking with a local community pharamacist offering an enhanced NHS service called Pharmacy First. Pharmacists are qualified healthcare professionals and experts in medicines with upwards of five years of training. They can offer clinical advice and over-the-counter medicines for all sorts of minor illnesses and ailments, and a same day consultation can be arranged quickly and at a time to suit you. Appointments with the pharmacist can be made for things such as:

• Cold or Flu symptoms
• Sore throat
• Cough
• Diarrhoea
• Skin / Rash issues
• Hayfever
• Constipation

Ask us for more information.

Interpreters

If you require an interpreter for an appointment (face to face or telephone) please ensure this is included in your Klinik form or notify the receptionist when booking your appointment and she will arrange this for you.

Chaperones

You have the right to have a Chaperone present during any examination procedure. Please speak to the doctor or a member of the reception team.

A Chaperone may be a clinical or non-clinical member of staff but should be aware of the procedural aspects of personal examinations or will be advised by the GP on the day.

If a Chaperone is not available, your consultation should be rearranged for a mutually convenient time when a Chaperone can be present.

In some instances the clinician may request a Chaperone to be present.

Heidi Health AI

Cross Keys Practice is currently trialling a new software called Heidi AI to help our clinicians in their clinics.

Heidi AI is an advanced AI medical scribe designed to transcribe patient visits, generate clinical notes, fill out documents, and dictate letters. This tool allows the clinician to focus more on you, the patient, rather than on typing and administrative tasks.

Heidi AI has been approved by NHS as it adheres to stringent UK compliance frameworks, including the Data Protection Act, GDPR, and NHS standards. This ensures that your personal information is handled securely and confidentially.

If you do not wish for this to be used in your appointment please make the clinician aware.

Enhanced Access

We offer an extra 6 hours per week of appointments outside our normal working day. These appointments will vary from week to week.

• Early mornings from 07:00
• Evenings until 20:00
• Saturdays 09:00-13:00

They will also be split between the Risborough and Chinnor locations.

All appointments will be pre-booked only.

We are unable to offer any walk-in or emergency appointments and we would ask that you use the normal out of hours service, NHS 111.

We would also ask those patients who can attend during our normal hours, to continue to do so, leaving the extended hours for those patients who find it difficult to attend during the day.

When we are closed

If you need to see a doctor during the evening, night or weekend, simply phone 111.  Alternatively use the AskFirst app to check your symptoms and they will provide advice on when you need to be seen and offer any approriate appointments that are available including advice on when to contact NHS 111. 

Please note this service is for emergencies only and we would ask you to try and use the service appropriately.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

Call 999 in an emergency.