There are a variety of ways to book an appointment. Sadly, most days we cannot offer all patients an on the day appointment. When our bookable appointments have been filled, our receptionists will try to offer an alternative solution. They are trained to recognise those cases that need immediate attention. So, it is important that you can give them an indication and urgency of your problem.

You can make doctor or nurse appointments by phone. For a doctor’s appointment you can request a face-to face or a phone consultation. There are a limited number of face-to-face appointments and, should you have a telephone consultation, the doctor will offer you a face-to-face consultation at a later time if they think it is appropriate. It is helpful if you can give the receptionist a short resume of your problem as, in some cases, they may offer you a more appropriate clinician to a doctor’s appointment.

Our phone line opens at 8 am and your call will be automatically queued. The first 8 calls in the queue will be answered in turn. The remaining calls will be automatically queued and you can select to have callback. You DO NOT lose your place in the queue! You will receive an automatic call back, when it is your turn in the queue. It is helpful if you can avoid using your phone until you receive your call back. However, if your phone is engaged you will receive 2 further call backs. After that, you will no longer be in the queue and will need to ring back to the Practice.  You will be prioritised to the front of the queue if you call back on the same day from the same number.

If a patient calls up and requests to be seen urgently that day but our on the day appointments have been filled, we will advise the patient to call 111, who are able to triage their problem and assess what type of service they need to be referred to. 111 have the capabilities to triage safely and to book patients in to the relevant treatment units, which may include a GP service.  In these cases, they may refer to the health centre and we will always squeeze in the call with our Duty Doctor.  Alternatively, they may refer you to a GP service at another location.

If you require an interpreter for an appointment (face to face or telephone) please notify the receptionist when booking your appointment and she will arrange this for you.

Please attend your appointment on time. If you are late you may not be seen and may be asked to re-book for another day.

We understand sometimes these things happen, so where possible please notify us of your estimated arrival time and we will try to accomadate as best we can dependant on the clinicians workload.

You have the right to have a Chaperone present during any examination procedure. Please speak to the doctor or a member of the reception team.

A Chaperone may be a clinical or non-clinical member of staff but should be aware of the procedural aspects of personal examinations or will be advised by the GP on the day.

If a Chaperone is not available, your consultation should be rearranged for a mutually convenient time when a Chaperone can be present.

In some instances the clinician may request a Chaperone to be present.

The doctors will visit patients at home if they are truly housebound or terminally ill. It is helpful to phone as early in the day as possible ideally before 10:30 am. Visits are usually done between morning and afternoon surgery. The doctor will always phone back first to gather more information to assess the urgency and that the problem cannot be resolved over the telephone or by referral to a more appropriate service.

Patients are reminded that the surgery is much better equipped to assess medical problems than the home environment and doctors can see many more patients in surgery in the time required for a home visit.

Please note this may be a different clinician or a visiting paramedic instead of your usual doctor.

We offer an extra 7.25 hours per week of appointments outside our normal working day. These appointments will vary from week to week.

• Early mornings from 07:00
• Evenings until 20:00

They will also be split between the Risborough and Chinnor locations.

All appointments will be pre-booked only.

We are unable to offer any walk-in or emergency appointments and we would ask that you use the normal out of hours service, NHS 111.

We would also ask those patients who can attend during our normal hours, to continue to do so, leaving the extended hours for those patients who find it difficult to attend during the day.

If you need to see a doctor during the evening, night or weekend, simply phone 111.  Alternatively use the AskFirst app to check your symptoms and they will provide advice on when you need to be seen and offer any approriate appointments that are available including advice on when to contact NHS 111. 

Please note this service is for emergencies only and we would ask you to try and use the service appropriately.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

Call 999 in an emergency.