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August 2018

February 2018

July 2017

January 2017

June 2016

December 2015

July 2015

November 2014

June 2014

November 2013

Key Closure Dates

Protective time for learning (PTL) - both surgeries close at 1.00pm on the following days:


Wednesday 13th February 2019

Tuesday 12th March 2019

Tuesday 30th April 2019

Wednesday 22nd May 2019



Wednesday 19th June 2019

Tuesday 9th July 2019

If you need assistance during these afternoons, please call 111.




Make the right call

Helping you look after yourself this winter

By being prepared and making the right choices this winter, you will be better placed to stay healthy, keep control of your health and wellbeing and get the right care for you and your family when you need it.

The NHS will feel better too. If more people are able to meet their own needs that will ease the pressure on health services and help to make sure the right care is available when people really need it.

Where to find help - phone:

- Call 111 for health advice 24/7

- Community transport hub tel. 0800 085 8480

Where to find help - websites:














Difficult Decisions

In Buckinghamshire, your local NHS is committed to getting the best for the entire population of the county. We must make sure that we get the best healthcare we can with the funds available. We are not able to spend more on health than our budget. This means that to afford new advances in care we must look at which treatments are used locally and which are not.

Please see the attached for a list of 'Items not normally recommended for prescribing locally'.








Summary Care Records

A Summary Care Record is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had.

From February 2014 Healthcare staff will be able to access this information when caring for you in an emergency or when your GP practice is closed.

Summary Care Record leaflet

Electronic Prescription Service (EPS2)

The Cross Keys Practice will be going live with EPS2 on Wednesday 5th March 2014.

EPS2 allows patients to nominate a chosen pharmacy to receive their prescriptions electronically instead of using paper prescriptions. You can nominate a pharmacy either by telling a member of the pharmacy staff, or by completing a form at reception. You are free to change your pharmacy whenever you like. You can also collect your medication whilst on holiday as all pharmacies have the ability to download your prescription. All you need to do is tell them your nominated pharmacy.

The Practice uses an electronic system to request the script, the doctor signs it electronically and sends it electronically to the pharmacy over a secure network. They then download the prescription and dispense the medication. No more bits of paper, no lost prescriptions and a clear audit trail.

You can read more here.

Unfortunately not all prescriptions are able to be sent electronically. Any private prescriptions, controlled drugs prescriptions etc. must be collected from the surgery.



Patient Participation Group

This group will be chaired by Denys Williams and meets two or three times a year to discuss the practice and develop/review a questionnaire for patients to complete. The action plans below detail our latest findings.

PPG Minutes - April 2018

PPG Minutes - November 2017

PPG Minutes - July 2017

PPG Minutes - April 2017

PPG Minutes - January 2017

PPG Minutes - June 2016

PPG Minutes - March 2016

PPG Action plan 2015

If you would like to be involved with this group please contact your GP or Practice Manager.

Disabled Access

All disabled and partially sighted patients should access the Princes Risborough Surgery through the rear entrance to avoid any steps.

If you require any assistance in accessing the building or its services, please telephone reception from outside on your arrival. We have a disabled car parking space at our Risborough Surgery. We also have a disabled access toilet and induction loops.

When booking an appointment, please inform the receptionist that you will require a room with disabled access so that the right room can be allocated to you.









Information Screens

These screens will allow us to keep you up-to-date with current changes/activities happening in your local surgery.